As most of items are food products - we do not accept for refund or exchange any opened or used consumables or part boxes. If you wish to return accessories or consumables which are not faulty we will accept them up to 3 days after you have received the goods. The received time starts from the date you signed for the goods with the carrier. (A customer signature is recorded by our courier for evidence).
The goods must be unused and unopened and in the same condition in which they were delivered. We will only issue a refund once the goods are returned to us and we are satisfied that they are in a resellable condition and have not been used.
We reserve the right to charge a 15% Re-stocking fee.
We reserve the right to charge the original delivery costs where the goods were subject to free delivery.
The cost and responsibility of returning unwanted or non faulty goods will be yours the customer.
You may cancel your consumables and accessories order up until the point at which the order has been dispatched to our carrier. If an order has been cancelled prior to dispatch any charges or payments made by the customer will be refunded in full.
If the order is cancelled and the goods have already been dispatched to our carrier it will be treated as a RETURNING OF GOODS. (Please refer to the returning of goods policy)
By purchasing machine equipment or entering into a lease agreement on machine equipment the above conditions no longer apply. A period of 24 hours grace is given in which you the customer have the right to cancel your order. After such time you cannot.
We operate a standard delivery service Monday - Friday on all stock items such as consumables and accessories. All orders must be placed before 1pm to ensure same day dispatch. In the event that we are out of stock we will send the items as soon as possible. Please contact us for delivery times on equipment as lead times may vary - for further details please call our customer support on 01202 914891. Orders above £60.00 qualify for FREE standard delivery.
If an item is incorrect then we will cover the product to be collected and replaced but we need to be informed within 24 hours of receiving the product.
Any returns we will process within 24 hours and offer refunds within 4 working days.
Orders under £60.00 will incur a delivery charge of £8.95.
The delivery charge is calculated by the total price of all the items ordered, this is automatically calculated for you in the shopping cart.
*Please note additional delivery charges may apply for the following areas:-
Scilly Isles, Channel Isles, Isle Of Man, Isle of Wight, Northern Ireland, Eire, Scottish Isles and the Scottish Highlands including the following postcodes:-
AB30-AB35, AB44-AB54,AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, KA27-KA28, KW0-KW99, PA20-PA99, PH15-PH99 and all IV and ZE postcodes.
Please call our customer support on 01202 914891 or email us at email@example.com where we will be happy to quote for any additional delivery charges to these areas.
REFUNDS ON RETURNED GOODS
Refunds on returned goods are subject to the above terms and conditions and are given by credit or debit cards and a credit receipt will be issued. Orders paid for by cheque or cash will be refunded by a company cheque. We reserve the right to charge a 12% handling, re-stocking and refunding fee.